Feedback

At Aegys Homecare Services, we are deeply committed to being responsive to the needs of our clients, their carers, and relatives. We ensure that everyone has the opportunity to share their thoughts on the care they receive, as well as the environment and manner in which it is delivered.

Our team at Aegys Homecare Services understands the importance of acting on the feedback provided. We recognise that everyone has their own preferred way of giving feedback, and some people may feel more comfortable offering it when directly asked. This method is often the most effective, allowing us to take immediate action if any concerns are raised.

To gather feedback, we provide our clients with simple surveys to complete. Their responses are submitted electronically to our management team, who will review them carefully and respond promptly to any concerns raised by the client or their loved ones. This ensures that we have a real-time understanding of client experience and satisfaction.

We also understand that some individuals may prefer to provide feedback anonymously or after they’ve left the care environment. To support this, we offer various ways for feedback to be shared, including suggestion boxes and surveys, ensuring that everyone has the opportunity to voice their opinions in a way that feels most comfortable for them. At Aegys Homecare Services, we welcome all comments and suggestions as part of our ongoing commitment to improving the care and service we provide.